Here's one of many crazy IT customer stories from over the years as an Apple Tech.
The first 3 installments are published here:
You Better Do What The Boss Says
Most computer repair techs know that usually this is code for "I stole this laptop or obtained it nefariously and I want to use it for myself or sell it, can you break into it for me so I can continue my criminal plan."I said, "Sure, I can look at it, do you have the power adapter?"
I am thinking to myself: "Really? You're gonna give me the dog chewed through the wire bit?"
I wanted to say, "I have just 'con' in you. I need 24 hours and I'll have it by tomorrow afternoon."
(I left off the first part) He agreed. I did however ask him to fill out the paperwork for check-in.
He wrote it down on the checkout form.
I said, "You know what, I'll just do it for the cost of the power adapter, but I don't have that here - so I'll have it ready first thing after 1PM tomorrow."
I shouted out pretty loudly, "I can't believe this."The Boston accent, manager of the business said,
"What is it Apple Guy?Did Steve Jops just give ya a promotion?"
Everyone gathered around me at the front desk. We each were in awe!
I told them my suspicions about the laptop and we discussed how to handle it. I told them I wanted to contact the owner of the laptop first and ask him how to proceed.
I went back to the contacts.
I won’t lie, I wrote a few down: Steve Jobs, Phil Schiller, Jonathan Ive, and of course, the owner.
I turned the laptop off and turned it over.
The label on the bottom had a “DVT sticker” on it meaning that it was an Apple prototype.
I decided to open it up. The specs were to say the least - extraordinary on the Apple side. But what was more interesting was the specs of the optical drive. The optical drive wasn’t there. Instead, there was a blue board with an Intel Core Duo processor on it. There were wired leads going to places all over the PowerPC side of the laptop. Take into account that this was mid-2006 - six months before Jobs would announce to the world that Apple was switching to Intel processors.
I put the laptop back together and rebooted it. I couldn’t figure out how to boot Windows or figure out how to use the daughter card. I checked the Apple System Profiler. It stated 2.87Ghz G4. (I now think that it may have actually been booting off of the Intel processor and masking a G4 to the OS.)
I felt strange messing with everything much more. I shut it down. At 6:30PM, I called the owner. As discovered, it was an Apple Executive - someone my best friend actually knew. (Yes I told my friend before calling the owner to tell him the amazing story.)
The owner was relieved. He said he had just moved into a new house and it was missing from the move. He asked me how I got it. I told him the name of the person that brought it in and gave him a description. He said that was the head of the moving company his family had hired for his move.
I offered to meet him at a local coffee shop to give him his laptop back.
After the exchange, and buying me coffee, he expressed that he wanted to press charges against the thief. I asked if I could check with my business associates as to how they’d like to proceed.
The next day, I set up with the City Police a basic sting. I’d call, saying the laptop was ready for pickup, he’d come in, I’d say the magic words, “Glad I was able to get this fixed.” (if and only if I could discern that there was no weapon or no harm would come to me) and police would swarm from the back and arrest the suspect.
The suspect came through the door. (I had moved several boxes to the top of the counter and other boxes blocking the only route to behind the counter.)
He got about halfway to the counter and I said,
“Glad I was….”
I didn’t get the rest of the sentence out. With guns drawn, police officers swarmed the suspect. It was rather funny. Everyone in their offices were doing a very poor acting job “to not notice”. The suspect, instead of giving me an evil look, gave me the “I coulda cut you in on this” nod and then a smile.
After the cuffs went on, everyone came out of their office.
The owner said,
“Steve Jops needs to give the Apple guy here a promotion!”