This morning I woke up to no WiFi ...
I tried resetting my router. ❌
I unplugged everything for 15 minutes ❌
I tried a different modem. ❌
I thought, it couldn’t be the WiFi router because it’s brand new.
It’s also their most expensive model and guaranteed.
I called Linksys anyway to see what was wrong.
After nearly an hour on the phone, I ended up going back to factory settings. ✔️
That worked! Sort of.
Now I had a message on all my devices stating that I needed to call Comcast to reinstate my account.
I googled that message and the error code to see if the message was legit and make 100% sure my router had not been hacked (which is a common recent issue by the way.)
Comcast stated that they had deactivated the access to my WiFi router after ...
1) Pinging it to find that the name of my network was “viRUS”
2) Getting a complaint that there was a Comcast guest network named “viRUS” on my node/ in my area
I said, “Yeah. That’s me.”
I was told that Comcast doesn’t allow networks by malicious or offensive names because anyone with a Comcast account can login as a guest on any Comcast network. I was told that my tier of service/pay didn’t allow for changes.
I inquired, “But that’s my actual name.”
Service Rep: (sarcastically) “Your name is ‘virus’??? It says here your name is xxx xxxxx.”
Me: “Yeah but I go by Rus, which is short for Rusty which is my nickname that I’ve gone by since I was too young to remember.”
Service Rep: “But your nickname isn’t “virus”!!
Me: “Not too long ago I had a politician call me a virus in the community. So, yes I’m a virus and that’s what I go by. V-I-R-U-S.”
Service Rep: “Well Mr.Smith, that name is one of the names on the unacceptable list of names for networks under Comcast’s terms and conditions.”
Me: “Could you email this list?”
Service Rep: “To the email on your account?”
Me: “Yes please”
(a few seconds pass)
Me: “Just for the record ... I’ve also called my network ‘FBI SURveillance’ in the past. That network name also contains my nickname. I see it too is not allowed”
Service Rep: “You’ve also gone by the nickname FBI surveillance?”
Me: “Capitalize the first three letters of SURveillance.”
Service Rep: “Clever, but still not allowed.”
Me: (kind of in a Forrest Gump voice) “Ok, I want to get off the phone now, how do I fix this?”
Service Rep: “Simply change the name of your network to something that’s not on the list I sent you.”
Me: “Done, I just changed my network name to “Rusteeze Bumper Oil”
Service Rep: (laughing) “Ok”