Get Satisfaction, a third-party customer service app/community, allows customers to offer feedback, make suggestions, get their questions answered, and generally get help with a product or service.
He was essentially nodding about this Jason Fried article at 37Signals:
Get Satisfaction Or Else
A good idea
Building support/community infrastructure is a pain point for a lot of companies. The help section, forums, FAQs, and whatever else you have to build to offer comprehensive customer support is a big undertaking. It’s often the last thing you want to do after you’ve just worked for months on a product or service.
So for those companies that would prefer to outsource this infrastructure to a third party, or use an alternative sanctioned support outlet in addition to their own, Get Satisfaction is a handy service.
But if you prefer to provide great support on your own site with your own forums and your own help section and your own feedback mechanisms and your own FAQs, well, Get Satisfaction doesn’t play fair.
If you fail to subscribe to Get Satisfaction’s way of doing things, Get Satisfaction suggests to your customers that you’re “not yet committed to an open conversation.” That’s unfair and unreasonable. Just because we don’t team up with Get Satisfaction it doesn’t mean we’re not committed to an open conversation.
After reading this, I decided to search for a few things to read some reviews. I found this one on Apple's MacBook Air Ethernet Adapter so I decided to add my two cents ...
The original review/question was:
Macbook Air USB ethernet adapter is unreliable and so is the system software
The Macbook Air USB ethernet adapter doesn't reliably work on older switches, routers, or DSL modems.
When connected to many of these devices (including linksys wired routers), it doesn't properly detect the speed.
Not only is that annoying, but when the speed is manually set, it doesn't retain the settings often until you reset it multiple times.
This is both a software and a hardware problem, apparently, but could likely be remediated with a software fix.
I replied thusly:
Try this one instead:
Apple’s adapter is a software based bridge - you’d be better off using a hardware based bridge such as this one:
Apple, could (at any time) disable their adapter because it has a specific firmware chip on it. While they can’t and won’t disable the chipset used in their adapter - they COULD disable their adapter any time.
A hardware based USB Ethernet bridge is more stable, reliable, and faster.
My adapter sells for $25 shipped to USA. $33.00 International shipped
So, the same guy who originally made the comment (someone named Alex) under the GETSATISFACTION user ID: xavier replies:
No offense to the user above, however, go check Walmart they have a SMC Ethernet to USB adapter which is compatible with the mac for $ 9.99
I got one a few days ago...
So ... after making this reply [below] I reported the comment to GETSATISFACTION.COM:
That is completely false.
1) Walmart does not carry SMC USB Ethernet Adapters.
2) There is NO USB ETHERNET ADAPTER at brick & mortar retail under $30.
3) The units available at retail are ONLY compatible with 10.4. & 10.5. and are software based. My adapter is a hardware bridge and compatible with every operating system 9.2.2 and higher. The ONLY adapter outside Apple's (that includes Mac OSX drivers) that I am aware of is available at Radio Shack and is made by Trendnet. Because I sell an Apple Compatible USB Ethernet Adapter I shop everywhere OFTEN. Some outlets like Fry's have MacAlly's adapter ... but the first part of #3 applies - less compatibility & software based TCP/IP interpolation.
4) Even if you did find it, which it is next to impossible that you did at Walmart - it would have been a Belkin brand and at that the clearance price for the adapter would have been somewhere around $27.88 and would have had NO Mac drivers whatsoever.
I went to WALMART.COM, 3 local Walmarts, and 1 in Daytona Beach Florida while on vacation before making this reply ... no WALMART source carries them. So, this morning I called 1-800-WALMART ... they do not currently have a USB Ethernet Adapter in stock in the USA nor have they had such a device in their system for more than 450 days - the maximum they track discontinued items that have not been recalled.
I have asked getsatisfaction to review this comment account for shill reviews.
Anyone reading xavier's replies or reviews should be aware of this.
I can also add one important caveat to buying a USB Ethernet Adapter at retail for use on a Mac - not all brands carry the same uniform chipset throughout their retail lifespan. This is particularly true of SMC adapters. Here's two USB Ethernet adapters made by SMC with the 2208 model designation:
This model [above] works with very limited out of the box support for Macs. It is labelled MODEL: SMC2208. If you can find one of these - you will find it is USB 1.1 and has outdated firmware which may cause some compatibility issues.
This model [above] DOES NOT work out of the box and DOES NOT HAVE ANY support for Macs. It is also labelled MODEL: SMC2208.
This model [above] is labelled MODEL: SMC2209 and looks like the first illustration. It too has no out of the box support for Macs and has a different chipset in it - identical to Apple's (which is based on the software interpolation AX8817X chipset). So if you managed to find this one at retail - not only would you be paying MORE than Apple's adapter, but you will get the same caveats of software interpolation - plus you run the risk of Apple breaking the driver. This adapter can still be found at retail in some areas for $39.99 - $49.99.
For those wondering ... apparently Apple caves into GETSATISFACTION.COM's racket:
[UPDATE] GET SATISFACTION & Co has replied interestingly in the comments section of this post ... they have also removed one of my posts from their website claiming a policy violation - the post was removed by "Eric" of GS but my removal notification email said "Apple" removed it. There's something strange going on here with the people behind Get Satisfaction - their idea of damage control is handled like a verbose teenager with a nanny nanny boo boo attitude. Why can't businesses on the net just accept criticism or offer publicly to address or fix issues?