A woman switched to a Mac after Dell twice sent Windows XP replacement CDs to her old address. After each failed delivery attempt, she called Dell, which repeatedly promised that they'd get it right next time. One customer service rep claimed that he personally called DHL to change the shipping address. (He didn't.)
To be fair ... Apple's system is sorta the same. You must change your shipping address BEFORE shipment of a product or your purchases, rebates, and or service parts will ship to your old address. Also, she could have called DHL and told them to hold the "CDs" at the customer counter and gone and picked them up - it can't have been more than 30 miles.
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