Monday, December 24, 2007

Should Apple Give Back Hard Drives?

As reported by SlashDot:

"As if having to pay $160 to replace a failed 80-GB drive wasn't bad enough, Dave Winer learned to his dismay that Apple had no intention of giving him back the disk he paid them to replace. Since it contained sensitive data like source code and account info, Dave rightly worries about what happens if the drive falls into the wrong hands. Which raises an important question: In an age of identity theft and other confidentiality concerns, is it time for Apple — and other computer manufacturers — to start following the practice of auto mechanics and give you the option of getting back disks that are replaced?"

---------- FIX YOUR THINKING COMMENTARY ----------

I don't think this is Apple that is the problem ... often Seagate/WesternDigital/Hitachi make Apple return the drive to them to get credit for the failed drive - which Apple should get. This being said, I have always wished Apple would give back ANY part they replaced. I always (if I can) do such with my customers when I work on their computers. I do try to keep any kind of power adapter because usually I can fuse different power adapters together to make either a bench/test adapter or a temporary customer exchange unit.


Anonymous said...

He paid for the replacement drive, so ostensibly the original was not under warrantee. Why would Apple have to return it to the manufacture?

If Apple did return it to the manufacture for credit, that should have been passed on to the customer.

I hate to say it, but Apple keeping the drive amounts to theft.

FYT said...

I do understand that hard drive manufacturers need to analyze the drives for quality control purposes ... but a hard drive is a part that the manufacturer should be able to trust Apple to replace and analyze then give the part back to the consumer. I paid for the original AND I pay for the replacement by paying for the warranty.

Anonymous said...

If I replace the drive myself, which I have in the past in iBooks, I get to keep the original. The manufacture makes no demand of the faulty drive back. The manufacture never even knows there was a problem.

If Apple is going to replace the drive and charge the customer, they can ask for the original drive, but they have no rights to it. Neither does the manufacture.

Of course, Apple has a right to any original hardware replaced under warrantee or AppleCare. That's in the warrantee and AppleCare terms.