Business Week's Customer Service Champs:
No. 18 [on the list] Apple Inc. (AAPL ) into the mix. While Apple's customer service shows its bruises--device problems frequently erupt just after warranties expire--the in-person support offered at the "Genius Bars in the electronics maker's more than 170 stores sets it apart from its peers.
USAA Insurance is rated #1 in the survey.
I have to say that I have dealt with just about all customer service at all of the major computer manufacturers and while I certainly have had my fair share of problems with Apple at a tier 1 level ... I have always been incredibly happy by the time I get off the phone. My biggest love for Apple Customer Care? English speaking and easy to understand.