In a somewhat related to story to yesterday about Apple possibly outsourcing AppleCare ... apparently now they are outsourcing customer support as well.
According to Macworld:
Apple to set up tech support center in India
Apple is setting up a technical support center in Bangalore, India, according to a report Thursday in a local Indian newspaper.
Apple will hire 1,500 staff at the technical center by the end of this year, according to The Times of India newspaper. The center will have 3,000 staff at the end of next year
The article mentions that many large technology companies have support centers in India. Yeah Apple ... apparently you aren't listening to everyone complain about Dell and BellSouth phone support.
Do they really not pay attention to all of the jokes about Indian phone support?
One of the things I have always liked about Apple is that you got someone that spoke English well ... even when I have been transferred to a call center in Ireland. The Irish support associates will joke with you and make you feel at ease calling. The Indian associates are hard to understand and are very scripted ... making them sound uncaring and unresponsive.
This is a bad khaye!