I received an email last night that contained the following [edited for condensing & identifiers]:
I just read your piece about Wegener Media on your website. I have had a very similar experience with these people. Twenty-two months ago, while looking for a replacement DVD drive (mine had broken) I stumbled across Wegener's website and decided to purchase instead a superdrive upgrade for my pismo. They charged me $320 for the product. It shipped with no instructions and never worked. Wegener blamed my laptop (I checked on my wife's machine too same problems),my system software (I did three clean installs) ... I wanted a replacement. After 19 months of emailing (most ignored), and expensive phone calls (I live in the UK), they grudgingly agreed to replace the unit - although I had to pay the return postage for the old one. The new drive, when it arrived, similarly had NO documentation with it at all and furthermore, the moulded plastic bezel they supplied with the drive was so crudely fashioned that it would not fit in my drive bay.
After a bit of forcing, I got the thing in there - and again, didn't work. This time, I contacted them asking for my money back. They said they cannot refund me as the drive is nearly two years old - even though the only reason I accepted the replacement was on the grounds that if this one didn't work they would refund me the full amount for the drive. They have failed to offer me a full refund - instead offering me $89 - which is the price they buy the drives for. I doubt if they will even refund me this - and they refuse to cover post and packing as they promised to do. So, it's not worth me bothering. I have lost $319. In talking to these people on the phone David Wegener actually put me on hold, mid sentance, claiming that I was interrupting him and would only resume dialogue with me if I promised never to interrupt him again. He knows there is very little I can do, as I live in the UK. [Jackwhispers: I live in the same state and wasn't able to do much either, that's why I posted the article]
... Wegener Media seems to make a habit of treating their customers badly, customers who are by nature often in a tight spot and faced with little choice for spares or repair of their older Macs. I personally think that their service has been a disgrace and bordering on fraudulent. It sounds like you have been treated in a similar manner to myself and feel similarly frustrated and outraged. [Thank you for] exposing the scam of these shady companies that supposedly refurbish / upgrade Macs and charge an awful lot of money for a whole lot of nothing. [Your] article would is a useful warning to people like us to steer clear of people like Wegener.
This is after reading this BLOG earlier this month.
If you recall ... I brought you the story Attack Of the Waygoner in October of 2005 where I detailed the deception and impropriety of Wegener Media. Wegener Media also was "released" of a bad BBB report from me because they mentioned that they wanted to litigate.
Wegener Media's BBB report has almost 20 such marks on it's record, but you have to subpoena the record in order to learn that. Wegener Media moves frequently and has, I believe, 4 different reports for the Columbia South Carolina BBB. They are currently located in Cayce SC.
Here is information from that report:
The Bureau processed a total of 10 complaints about this company in the last 36 months, our standard reporting period. Of the total of 10 complaints closed in 36 months.
These complaints concerned:
2 Sales Practice Issues
1 Delivery Issues
1 Product Issues
1 Refund or Exchange Issues
2 Customer Service Issues
3 Service or Repair Issues
They were closed as:
8 No Response
As I stated, Wegener Media actually has had 20 complaints processed, but sometimes the BBB cannot process a report ... especially if there is litigation involved.
Lastly, I wanted to address an advertisement that I have seen for Wegener Media on Macsurfer:
Remember from my story? David Wegener said that he wrote for XLR8YourMac.com ... he doesn't. Here's an excerpt from my previous story:
I managed to speak at length with Mr. Wegener. During this conversation, I mentioned that I had placed an unfavorable review at XLR8YourMac.COM. He commented, "I used to write for them!"
As far as I am aware, XLR8YOURMAC has always been run by ONE person. Mike Breeden.
Well, David Wegener and Wegener Media didn't create the process for this upgrade either ... as with many things ... Wegener stole this idea and upgrade from an article on XLR8YourMac. Wegener Media also discovered me on XLR8YourMac because I'm a regular contributor there. He stole several of the ideas from my commerce site and sells them on his site.