Wednesday, January 25, 2006

Jack Words: Pedagogy & Apple Certified Technician

Jackwords is an exercise in vocabulary building. From time to time I present you with two words ... one that is a vocabulary builder, the other, a laymen definition of an Apple computer related term. Today's words are:

Pedagogy & Apple Certified Technician

Pedagogy as defined by Webster's Dictionary:

pedagogy (as in "teaching") n. : the profession of a teacher

Pronounced: Ped - a - gah - g

Alternate pronunciation: Ped - a - go - g

Want to impress a favorite teacher, instructor, or professor in your life ... work this word into your conversation with them.

Apparently a lot of professors use this term ...

So, you say, why not just use the words educator, teacher, or professor? Well ... impressing an educator or professor doesn't hurt your chances of an A+!

Apple Certified Technician

Many people are confused about what it means to be Apple Certified ... and a lot (read as most) people who claim to be Apple Certified rarely are. There is an immense difference between Apple Authorized, Apple Certified, and Apple Consultant.

Did you know that many (read as most) CompUSA stores are Apple Authorized, but rarely employ Apple Certified Technicians? Technically, if an uncertified technician works on your computer, your warranty is void. Of course, Apple is very lenient with their policy ... and if they do try to argue about such an unauthorized repair ... they quickly back down (with a slight change in tone from your voice)

This also runs vice versa ... your warranty could be voided if the Apple Certified Technician is based out of an unauthorized Apple Service location. This isn't much of a problem if the technician is self employed or an individual consultant.

The Apple Training section of the Apple website is the best place to look on how to become certified ...

Here is a link to become certified to repair Apple Computer Desktops such as iMacs, eMacs, Power Macintosh Desktops (G3, G4, G5, Core Duo): Apple Hardware Repair Certification

Here is a chart of necessary steps tests to take to becoming Apple certified (scroll down about half a page):

Apple Certified Desktop Technician (ACDT)
This certification is ideal for people interested in becoming Macintosh desktop service technicians, but also worthwhile for helpdesk personnel at schools and businesses, and for Macintosh consultants and others needing an in-depth understanding of how Apple systems operate. 
Learn More ...
Required Exams

Preparatory Course

Prometric exam #9L0-004

Apple Desktop Service Exam

Skills Assessment Guide

AppleCare Technician Training
Prometric exam #9L0-060

Mac OS X 10.4 Service and Support Exam*

AppleCare Technician Training

Prometric exam #9L0-401

Mac OS X Support Essentials v10.4 Exam*

Skills Assessment Guide

Sample Test

Mac OS X Support Essentials v10.4

* The above chart taken from APPLE.COM (some links may not work, just visit site as indicated)

APPLE.COM also notes:

* Persons wishing to become both ACDT (Apple Certified Desktop Technician) & ACPT (Apple Certified Portable Technician) certified need take only one Mac OS exam. The Mac OS X 10.4 Service & Support Exam (9L0-060) is recommended for service technicians or those aspiring to become a service technician, and the Mac OS X Support Essentials v10.4 Exam (9L0-401) is recommended for technicians who also perform help desk support. Note that the Support Essentials Exam (9L0-401) also provides Apple Certified Help Desk Specialist (ACHDS) certification.

Apple certification has always concerned me as a tech myself ... many local Apple Consultants claim to be certified but are not ... and Apple has no real paperwork or diploma for one to be able to show for such certification.

Personally, I would like for Apple to promote within a brochure in every box:

If you would like to know more and or would like help on becoming Apple Certified, don't hesitate to leave a comment or contact me via email using the link in the right hand column "about section".


Anonymous said...

I think you just don't know the whole story.

You mention the ease of upgrade of one product vs another but fail to look at the size and weight of those two things. There is a trade off. Sure, apple could make a cheaper dell style laptop with multiple drive bays and easy access to the internals but could they make it as small and light as the Ti or AL books? I don't love all of the end results of the compromises but then I don't know what all went into them ether. Overall I'd rather have the elegant designs of Apple than the ease of upgrade/repair.

As for key technologies. I totally disagree with you. ADB was hugely better than the joke that was the keyboard/mouse/joystick port on the PC and Localtalk was a thousand times better standard than parallel for communicating with printers. The real problem was that Apple's market share was just too small for them to set the standards. With things like the new card slot (although I wish they had used the larger opening) this is a choice of price. Do you add another bridge chip or not because my assumption is that the next generation controller that Apple is using does not directly support Card Bus.

As for video? Well? I think everything Steve said was correct. The infra structure did not exist. The technology is not compelling on such a small screen. But the deal with Disney helped to open the flood gates on problem one and he simply avoided problem two by making a device that could stand on it's own without video and allowed it to play video. So still today, buying an iPod just so you can watch video, does not make sense. But buying an iPod that is able to play video too is great! Splitting hairs? maybe?

As for processors, the power PC was and is a better base design. The problem is that with the amount of money that Intel is willing to dump into the products that they can overcome the limitations of their chip. And if your friends are not smart enough to understand that two 2 Ghz chips are faster than one 2.1 ghz chip, then they are unique. I think the bigger problem will be people expecting a dual 2Ghz chip to run twice as fast as a 2.1Ghz chip on everything.

Lastly, I think you are totally incorrect about the appeal of Cars. This is going to be a 300+ in the theaters who knows how much in merchandizing. Also, but bringing the two companies together it removes some of the issues that existed in regard to sequels, which is just money sitting on the table.

In the end, this will go down in history as a turning point for Disney and my proof of this will be a year from now when you look at where Disney's stock sits.

Anonymous said...

With 15 over years of Mac service under my belt, not to mention contributions to the top Soho Mac magazine for a few years and other such extra-curricular activities long the way - I see the Apple certification ambiguously, and so never bothered to register.

All the certificate guarantees about your tech is a a minimum amount of skills and knowledge. In practice, many non-certified tech, independants with a large client base, for instance, will outshine shop techs, paper or not.

Simple economics: They need to be good to stay in business, they have no paychecks coming in unless the work well, and keep their clients. Thus thus will often go beyond and above to make sure you're happy.

Then again - as with any business, there's a few sharks in the pond...

FYT said...

I completely agree ... but what I don't like is people saying they are just to get business. They may be great techs ... just bad ethics.