Tuesday, November 29, 2005

The I-N-T-E -G in Intego, are not the same I-N-T-E-G from INTEGRITY

As reported by XLR8YourMac:

"I thought I'd let you know about something that happened to me as a customer of Intego Software. I own two Intego products (NetBarrier and Personal Backup X). Along with the software came a Preference Pane called NetUpdate, which monitors Intego's site for software updates, including updates to NetUpdate. The most recent upgrade to NetUpdate included an option called "Background Update", which is supposed to automatically download and install software updates as they become available. It appears to be activated by default.

Monday morning, NetUpdate promptly checked Intego for new software. Then, without clueing me in on what it was doing, it downloaded a new, unlicensed copy of Personal Backup X4, deleted my licensed copy of Personal Backup X3 and installed the newer version.

The next time I tried to do a backup, I was given the option of entering in an X4 license or using the software in "Demo" mode for 30 days.

Needless to say, I sent an email to Intego's Tech Support. They sent me a useless and unhelpful reply. Contrary to the experience of many online, I have always had good things to say about Intego's products. This, however, seems practically criminal to me. Intego customers need to be aware that they must to deselect "Background Update" in the NetUpdate Preference Pane if they use any of their software.

As for me, I'm buying copies of Firewalk and SuperDuper! To replace my Intego products as soon as I can get it together to do so.

-Andrew "

Personally ... I have always thought Intego was a backhanded company ...

Last year they made a big deal about the potential of a virus and used the hacker buzz words "proof of concept" to blast it to all Mac Media websites. It inspired the paranoid to buy Intego's Virus Barrier software. Norton picked up on this genius (read as evil) marketing ploy and then Norton released their own FUD headlines to get more sales for Norton AntiVirus for the Mac platform.

This, then inspired Jack Campbell to launch a highly controversial contest for anyone to write a virus for the Mac platform to prove it could be done. This contest even offered Norton employees a $25,000 bonus.

At this point, Macs do not need virus protection software ... only Windows & Linux based PCs. If even the smallest virus came out (and was a valid virus) trust me ... it would be such an INTERNATIONAL headline that even the nightly news and ALL newspapers would carry it for hours ... I assure you it would be nothing less of OJ level coverage.

For the most part, I have found the virus software for Macs to be buggy, problematic, and at the very least annoying.

Please read the following FYT stories about this topic:

PC Virus Affecting Macs, Not Infecting Macs

The Mac Support Store Supporting The Spread Of Viruses

I'm Starting A Mac Virus Contest, I Meant, I'd Like To Start One

Mac Fanatics Cause iVirus (In this story I discuss Intego's previous integrity issues)


Johnathan said...

I tend to agree. I'm still using Virex as obtained from .Mac, but when I upgrade to a new Mac, I plan to install the open source program ClamXav, as I have on friends' Macs, and set it up to scan periodically. I will also use it to scan downloaded software prior to installation.

I do think there is a ton of hype surrounding the issue, and Apple should probably just pick an open source AV product and integrate it into OS X with an automatic updater.

Anonymous said...

And now the SANS institute is getting into the FUD game. I guess OS X is eating into their member's profits.


Kind of sad really