Wednesday, October 19, 2005

A Hard Return: Man Returns Hard Drive Because He Never Got It!

As reported by Engadget:

Florida man buys hard drive, ends up with box of old batteries

[A Florida-area man claims to have been sold a box] that was supposed to contain a new Maxtor 300GB hard drive, and was instead filled with two D batteries and a “rusty yellow battery pack. Speculation is that either a foreign factory worker has some sticky fingers, or that a Staples employee is pulling some shady warehouse shenanigans (Retail employee theft? We'’ve never heard of such a thing!).

If companies refuse to honor a reasonable warranty (30 days unconditional or product does not perform as package states) then I have sometimes carefully packaged my old unit (of the same kind) taken it back, exchanged it for an identical item or gift card, and then returned that item to the store (or another store that carried it, if they wouldn't process it for me.)

Things like this happen quite often. RFIDs will stop this kind of thing eventually. RFIDs should also be able to track the full process of the sale from factory to distributor to buyer. So, a return such as this could be investigated all the way up the chain of manufacture and sale. In this case, if no "channel tampering" could be determined by the RFID, then the customer would be faulted (and arrested for fraud).

A store could easily eat this hard drive (because it was most likely $80 or so after rebate)

Staples corporate would have been wise to just keep this guy mum and appease him, ask him to sign a waiver, then investigate him.

When people such as this gentleman report this kind of thing to news outlets - something always smells funny to me. Competition? Vengeance? Fraud?

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