Have any readers received junk email from MacSupportStore?
I can't make up a good filter to filter their email directly to junk because of the keywords involved.
Each email is illegally solicited without an unsubscribe link at the bottom.
Today's email involved buying AppleCare without a box at a discount. I am not aware of such a reseller program.
Here is the page from the Mac Support Store website:
Usually a place that has to include a disclaimer like this on a page is scam:
"Apple products may only be purchased at an Authorized Apple Reseller Location. The Mac Support Store enables up to date anti-fraud safeguards, and will prosceute all fraudulent orders to the fullest extent of both national and international law. Additionally, we report any fraudulent activity to the FBI Internet Fraud Complaint Center at www.ifccfbi.gov."
Notices like these are usually given so as to give an appearance of integrity and a false security that the site is on the up and up. After all, why would a site be interested in fraud complaints that is a fraud themselves?
Also Apple products can be sold anywhere by anyone ... warranties are still valid if within warranty no matter who buys, sells, or posseses the unit.
And just a question, what the heck does this mean?
"The Mac Support Store enables up to date anti-fraud safeguards..."
Then there are MANY product descriptions that have grammar problems like this:
A couple other notes about Mac Support Store:
1) When I called, I was placed on hold, and never responded to - not once - but twice
2) As you can see in the first graphic - Mac Support store claims to be Apple Authorized - yet, I couldn't find them here
3) You can also see in the first graphic that pages do not render properly in Safari (they do render fine in Internet Explorer & Firefox) - but what Mac Store doesn't cater asthetically to Mac users?
4) The entire website is obviously created with an editor, yet the editor information has been removed (I looked at the source of some pages) - I would imagine the web site designer would be very displeased and the editting program always leaves a credit to the software used to create it.
In most comments sections to a Jeff Graber article, one sees this kind of conversation:
wow man you are on a roll. Once again pilfered info. Seems like you don’t mind taking credit for someone elses hard work.
Jul 26, 2004
I think Mac Ghost has a good point here and by all appearances there seems to be a pattern developing. Please quote and/or recognize your sources. Even better, please write some orginal material.
If there's one thing I can't stand, it's copy cats! Only if a story is reported on every available news source do I think it's even remotely fair to use some wording - it's almost impossible to avoid. That's why I choose to editorialize most content here on Jackwhispers.
Update: It appears Jackwhispers has been somewhat successful with the expose of this site. NOT UNTIL this BLOG entry and story was posted did the site correct the typos pointed out and fix the Safari rendering issues. Note that MacSupportStore had been as it was for 3 months.
Now, that said, the following issues remain:
1) After speaking with Apple - it is NOT sanctioned to unbundle the TechTool CD OR to not send the buyer of AppleCare actual paperwork from the seller!
2) Any AppleCare purchased from an unauthorized reseller is invalid IF the reseller did not not send in the enrollment fees.
3) Mac Support Store sends unsolicited (and therefore illegal) emails without a way to unsubscribe to the service. This is against the Can SPAM Act.
4) Mac Support Store advertises free iChat support 24/7 with anyone - they have not been on iChat in the 3 months I have been monitoring them.
5) The site is run by Jeff Graber - google searches (as indicated above) paint a very shady past with this guy.
6) Macsimum News made a "press release" for the AppleCare Direct service as if it were revolutionary - Jeff Graber, owner of The Mac Support Store - is a writer for Macsimum News.
7) Not sure if the name The Mac Support Store is allowed under Apple rules:
The Mac Trademark
1. You may not use the Mac trademark standing alone except to denote or refer to the Apple Macintosh product line.
2. You may use "Mac" in your product name, company name, trade name, or service name provided your name satisfies the following criteria:
a. Your product is not a computer, computer system, or operating system software.
b. Your product is Mac compatible or the third party business is associated with Mac based computers.
c. "Mac" is used in combination with another non-generic word.
Acceptable: MacVenus MacCharlie
Not acceptable: MacCharleston MacSales
d. "Mac" does not appear more prominently than the rest of the name in size, color, or typeface.
e. Your name does not suggest a false association with Apple.
f. Your name is not confusingly similar to any trademark owned or used by Apple.
g. You acknowledge that Apple is the sole owner of the "Mac" trademark and that you will not interfere with Apple's use or registration of "Mac" alone or in combination with other words.
Very similar rules for naming with the term Apple also exist - so Mac Support Store couldn't name a product AppleCare Direct as they have.