Recently ... one of my most interesting experiences was calling the Apple help line to alter an order I had placed with the Apple Store. I managed to speak with a great customer service person who made my experience quite enjoyable.
I like the fact that Apple's customer service center is based out of Cork Ireland. You can understand their voice and they speak English natively. You can tell they don't run by scripts and they understand customer needs. The Irish accent added liveliness to the conversation.
I can't stand talking to customer service reps from India that man other computer help desks.
So, a tip o' the hat to the Apple Customer Service Reps in Cork Ireland and Happy St. Patrick's Day to readers.