Take this set of headlines for instance:
Thing is ... hardly anyone reported the actual reason Apple sent this cease and desist. The reason they used and the reason they implied are obvious.
The Background:
Apple's legal department issued a cease and desist notice to the webmaster of the Web site Something Awful, insisting that he remove a link to a MacBook Pro service manual posted by a forum member.
The reason Apple sent the cease and decist letter is because they didn't want people taking their MacBook Pros apart while still under warranty and also didn't want a flood of hypochondriacs calling into support or flooding the "Genius Bars" at Apple Stores. This seems to be a relatively isolated problem ... I think Apple needs to address it as quickly as possible.
But what "the public" has to understand about Mac Users (almost as a disclaimer in all news like this) is that they are ten times more likely to complain and ten times more vocal than the average customer. Yet still, even with a more vocal crowd, Apple leads in customer service and low return/defect rate.
Also, the forum member who posted this Apple service manual has broken contract terms with Apple for being an authorized Apple repair specialist - the only ones privy to Apple Service manuals (even though they can be found easily with Google searches)
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